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DepartmentOperations
LevelExperienced (Individual Contributor)
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
Job Description:
- Reply to Rider inquiries and support to provide information on order related issues.
- Respond to cases from online channels both Live chat and webform
Requirements:
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results- Proactive, strong organizational skills
- Problem solving skill- Good analytical and proactive mindset
- Have a sense of ownership and service
- Multitasking and prioritize incoming tasks, cases, and inquiries
